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Depression and low mood
Support to explore low mood, loss of motivation, difficult thoughts and the impact these experiences can have on everyday life.
Mental health and wellbeing support
Your Mental Health Matters
Support · Understand · Empower
Compassionate, culturally sensitive support for people experiencing emotional and mental health difficulties. We aim to make support more approachable and responsive to each person’s needs, background and circumstances.
Contact our teamExplore our services
About us
Understanding people in the context of their lives
Al Wasila Mind Matters is a mental health support organisation based in Preston, Lancashire. We recognise that culture, language, family, community and life experiences can shape how people understand emotional distress and seek help.
Our commitment
We aim to provide respectful, person-centred support that recognises individual strengths, values and circumstances. We welcome enquiries from people across different backgrounds, including ethnic minority communities, refugees and people seeking support in Arabic.
We work to reduce barriers to conversations about mental health and encourage people to seek appropriate support.
What we can help with
Our areas of support
Support is discussed and agreed according to each person's needs, goals and the practitioner’s role and competence.
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Anxiety and stress
Help to understand anxiety, identify triggers and consider practical coping strategies.
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Trauma-informed support
A sensitive approach that recognises the possible effects of distressing or traumatic experiences.
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PTSD-related difficulties
Space to discuss trauma-related symptoms and explore appropriate support and onward referral where needed.
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CBT-informed techniques
Where appropriate and within professional competence, techniques may help people notice links between thoughts, feelings and behaviours and develop coping strategies.
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Culturally sensitive support
Support that considers language, identity, family and community context, including the needs of Arabic-speaking clients.
Our approach
Respectful, collaborative and individual
We aim to listen without judgement, agree realistic goals and review whether the support is helpful. Psychological techniques are used only where appropriate and within the practitioner’s training, competence and responsibilities.
- Person-centred conversations
- Attention to cultural and language needs
- Clear discussion of confidentiality and its limits
- Appropriate signposting and onward referral
Support for Arabic-speaking communities
We recognise that expressing emotions in another language can be difficult. We aim to make communication easier for Arabic-speaking clients and to take cultural context into account when discussing mental health and support options.
Remote team working: Our team includes members who work remotely and stay connected online to support service delivery.
Getting in touch
Referrals and enquiries
If you are enquiring about support for yourself or someone else, please contact us first. We can discuss the nature of your enquiry and explain possible next steps.
Email an enquiryMake an enquiry
Contact us by phone or email. Please do not send detailed sensitive medical information in an ordinary email.
Contact us by phone or email. Please do not send detailed sensitive medical information in an ordinary email.
Discuss your needs
We can explain the service, availability, fees where applicable and whether it may be suitable.
We can explain the service, availability, fees where applicable and whether it may be suitable.
Agree next steps
If appropriate, we will discuss arrangements, consent, confidentiality and any referral options.
If appropriate, we will discuss arrangements, consent, confidentiality and any referral options.
Contact
Talk to Al Wasila Mind Matters
Contact our team to ask a question or enquire about support.
AddressGround Floor 6&7 Eastway Business Village
Olivers Place
Preston, Lancashire
PR2 9WT, United Kingdom
Olivers Place
Preston, Lancashire
PR2 9WT, United Kingdom
Service enquiriesAsk about availability, remote support, language needs, fees and referral arrangements by phone or email.
Working together
Community connections
We value collaboration with local organisations and community groups. Any partnership or endorsement should be described accurately and only with the organisation’s permission.
Pukar Disability Centre · pukar.org.uk · enquiries@pukar.org.uk
Blackburn with Darwen Borough Council · Lancashire Council of Mosques